MedPLUS LLC takes great care in protecting your privacy. We do not sell customer information, and we will only share your information in order to provide you with the services that you have requested from us, as applicable and as otherwise permitted or required by law.
Our information sharing practices and procedures are explained below to help you understand what information we collect, how we use that information, and to what extent we go to keep your information confidential.
Our Confidentiality Expectations
MedPLUS LLC considers your confidential information to include, but not be limited to, protected health information, nonpublic personal financial information, and trade secrets. We abide by the rule of non-disclosure of your confidential information; however, your confidential information must be used in a manner consistent with applicable laws and regulations, contractual obligations, and our company's policies and procedures. We expect our business associates and affiliates to meet similar standards when it comes to the confidentiality of your personal information.
Defining Confidential Information
Protected health information includes any individually identifiable health information that is given to our company by our client during the course of business or contractual obligations. Your health information will only be used for business activities associated to health care operations. Protected health information can be communicated in any medium – orally, electronically, or on paper.
Financial information that is not readily available to the public, but is given to us during the course of business by a current, prospective, or prior client is considered to be confidential. This includes, but is not limited to, credit history, financial benefits, business records, accounting information, contracts, claims, the client's policy information, and any other data that is financial in nature.
A current, prospective, or prior client may reveal trade secrets to us during the course of business. This information is not otherwise available to the public and will not be shared by our company. It may include, but is not limited to, business records, marketing strategies, pending projects or proposals, products, data processing procedures, contracts, business methods, mailing lists, and any other information related to the success of a client's business. A trade secret does not have to be a protected by the United States Patent and Trademark Office to be protected under our confidentiality practices and procedures.
How We Collect Information
MedPLUS LLC collects confidential information about you in order to better serve your business needs. This information can come from several sources, such as applications, required questionnaires, or information from previous transactions with us, our affiliates, or other insurers. Some of the information we acquire from these sources includes, but is not limited to, your occupation, current employers, social security number, driver's license number, policy coverage, claim information, premiums, or payment history.
No confidential information is required when visiting our Web site, though we may request it in order to fully deliver materials or insurance-related services. We will only collect the confidential information you choose to divulge, and your confidential information will not be sold under any circumstances.
No confidential information will be used, sold or transferred without your consent, unless required or permitted by law or regulation. In such cases, the information will be disclosed in accordance with the proper laws and regulations, and on an as-needed basis. The receiving party will be expected to safeguard the information and use it only for the purposes for which it was given.
Though other occasions may arise during the course of business, listed below are instances of when and with whom we are be obligated to share your confidential information:
- Our affiliated companies in order to provide you with the service you have requested;
- A third party so they may perform services requested by us for claims inquiries, appraisals, or the detection of fraud or material representations;
- Governmental authorities to the extent that we are required to disclose any such confidential information;
- Persons or organizations conducting legitimate research.
Information Security Procedures
Access to your confidential information is limited to our employees who need to know your information in order to adequately provide you with the insurance products or services for which you have asked. Our physical, electronic, and procedural safeguards abide by the U.S federal and state regulations.
In order to keep your information private, we suggest that you do not use e-mail to send us information that you consider to be confidential, as non-encrypted Internet e-mail communications may be accessed by an unintended third party without your knowledge or consent. Instead, you may contact us via telephone at the phone number provided on the Contact Us page.
Online Tracking Through Our Web Site
Google Analytics is a service provided through Google that generates detailed statistics about visitors to a Web site. We use this service to determine what pages on our site are getting the most views, how long people are staying on each page, what pages are popular among certain audiences, the date and time of visits, return visit rate, and audience size. The information is gathered on an aggregate basis and is focused on behaviors and trends, not on the individual. The information collected is used to make changes to our Web site to better serve you and other visitors.
Obtaining Your Consent
By using our Web site, you agree to the uses of your confidential information as stated below. If at any time our policies change, they will be noted on this page of our Web site.
How to Correct or Remove Your Confidential Information
If you would like to correct the confidential information you have provided to us, or to request that we remove your information from our records, e-mail firstname.lastname@example.org or call our office with your changes.